Family Information Liaison Units

Family Information Liaison Units are a new service for families of missing or murdered Indigenous women and girls. During the National Inquiry, the Units will be available to help families access available information about their missing or murdered loved ones from multiple government sources. The Units will be available in every province and territory, and will build on the existing victim services frameworks in each region.

Indigenous partners play a critical role in advising on processes and procedures for the Units. Provinces and territories are exploring different ways to meaningfully partner with Indigenous community and advocacy organizations in the design and delivery of services.

Learn more about the National Inquiry and their mandate.

Purpose and objective of the Family Information Liaison Units

Receiving information about a missing or murdered loved one is an important part of a family’s healing journey. Some families have questions about the investigations into individual cases, and the decisions made by government agencies. At times, families may not know where to turn to get answers, may have trouble accessing information, or may not be satisfied with the answers they have received. The Units will help families in these situations.

How Family Information Liaison Units work

Family Information Liaison Units are a “one-stop information service” for all families of missing or murdered Indigenous women and girls. Families do not have to participate in the National Inquiry to contact a Unit for assistance. The Units work directly with families to gather information they seek from government agencies and address outstanding questions about the loss of their loved ones. They will work directly with family members to coordinate information gathering from government agencies and services, including:

  • the criminal justice system (police, prosecutions, corrections);
  • social services;
  • child protection;
  • health services; and
  • other Family Information Liaison Units across the country.

Staff will provide services in a manner that is safe, respects culture and is sensitive to the trauma experienced by families. If families need additional support, the Units will make connections between family members and cultural advisors, Elders, or counselling services and programs, depending on the family’s wishes.

Families should be aware that some information may not be available. In these situations, the Unit will provide an explanation, where possible, regarding why this is the case (for example, privacy law considerations or an open investigation).

What Family Information Liaison Units cannot do

It is important to note Family Information Liaison Units cannot resolve complaints against government agencies or employees or re-open investigations. If a family member wants to make a complaint about a government authority, the Unit will direct them to the appropriate office, but will not be involved in that process with the family. 

Additionally, the Units cannot:

  • participate in investigations or legal proceedings;
  • provide legal advice;
  • help with legal action on behalf of a family member; or
  • provide a legal remedy for families.

Where possible, the Unit staff will find agencies for families that can help with legal action. In cases where a family member wishes to disclose additional information about their missing or murdered loved one, the Unit staff will direct the family to the relevant police service.

How to contact a Family Information Liaison Unit

Family members seeking information about their missing or murdered loved one can access the Units in their province or territory.

British Columbia

BC Family Information Liaison Unit
Ministry of Public Safety and Solicitor General
Toll free phone: 1-888-355-0064 
Email: BCFILU@gov.bc.ca

Alberta

Alberta Family Information Liaison Unit
Tracey Makokis
Phone: 780-427-3460
Toll free phone in Alberta: 310-0000

Saskatchewan

Family Information Liaison Unit
Regina, Saskatchewan
Toll free phone: 1-833-529-6486
Email: FILU@gov.sk.ca
Email: dorothy.myo@gov.sk.ca

Manitoba

Manitoba Family Information Liaison Unit
Manitoba Justice Victim Services, Department of Justice
Shannon McCorry
Phone: 204-984-0504 (in Winnipeg)
Toll free phone: 1-866-484-2846

FILU Community Liaison Contacts (Southern Manitoba Including Winnipeg)
Medicine Bear Counselling, Support and Elder Services
Ka Ni Kanichihk
Phone: 204-594-6500 ext. 109
Toll free phone: 1-888-953-5264
Email: kmorrisseau@kanikanichihk.ca

FILU Community Liaison Contact (Northern Manitoba)
Manitoba Keewatinowi Okimakanak Communities (MKO)
Thompson/Winnipeg
Phone: 204-677-1600
Mobile: 204-307-5919
Email: hilda.anderson.pyrz@mkonorth.com

Ontario

Ontario Family Information Liaison Unit
Indigenous Justice Division, Ministry of Attorney General
Terry Swan
Phone: 416-212-4111
Toll free phone: 1-844-888-8610

Québec

Québec Family Information Liaison Unit
Francis Caron
Phone: 1-888-338-3023

New Brunswick

Family Information Liaison Officer
Community Services and Crime Prevention
Department of Justice and Public Safety
Stephanie Francis
Phone: 506-444-5139

Nova Scotia

Nova Scotia Family Information Liaison Unit
Aboriginal Victim Case Coordinator
Helen Regnier
Phone: 902-424-3641
Toll free phone: 1-888-470-0773

Nova Scotia Native Women’s Association
FILU Community Outreach Specialist
Marie Sack
Phone: 902-751-1706
Nova Scotia FILU information sheet

Newfoundland and Labrador

Victim Services Program
Department of Justice and Public Safety
Anita Stanley
Phone: 709-729-0885

Prince Edward Island

Victim Services
Department of Justice and Public Safety
Phone: 902-368-4584
Email: smaynard@gov.pe.ca

Yukon

Yukon Family Information Liaison Unit
Victim Services, Department of Justice
Phone: 867-393-7178
Toll free in Yukon: 1-800-661-0408 ext. 7178
Email: filu@gov.yk.ca  
Email: lareina.twardochleb@gov.yk.ca

Northwest Territories

Family Information Liaison Units
Department of Justice
Email: filu@gov.nt.ca

Nunavut

Family Information Liaison Unit
Nunavut Victim Services
Department of Justice, Community Justice Division
Toll free phone: 1-866-456-5216

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