Department of Justice Canada Client Feedback Survey

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Conclusion

The findings from Cycle II of the Client Feedback Survey permit the Department to assess changes in satisfaction levels against the baseline measures of client satisfaction collected during Cycle I. The results of Cycle II demonstrate that the Department is, by and large, meeting client expectations and needs.

In general, the client feedback shows that the Department offers high quality legal services. Against the departmental Service Standards and the overall composite ratings, there are no areas where client feedback indicates “opportunity for improvement” or “attention required”. Nevertheless, there are some areas where performance falls below the target, receiving “moderate” ratings.

Overall, the results indicate that clients are satisfied with the legal advisory, litigation, and legislative drafting services provided by the Department. The Survey findings reflect the Department’s commitment to providing high quality legal services to support government.

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