Aboriginal Courtwork Program Evaluation

Appendix C: Key Informant Interview Guides

Interview Guide for Federal Justice Officials in the Tripartite Working Group

Good morning/afternoon/evening. My name is ______________________ and I am calling from Ference Weicker, a management consulting firm.

On behalf of the Department of Justice Canada, we are conducting an interview with federal justice officials in the Tripartite Working Group to obtain feedback on your Involvement with the Aboriginal Courtwork Program. We would appreciate the time you take to provide responses to the questions.

The results from the survey will provide important information that will be used to support the national evaluation and renewal of the Aboriginal Courtwork Program. Please note that the information we collect from you will be held confidential and will only be reported in summary format with the responses obtained from the other people whom we interview. The interview will take approximately 45 minutes.

Do you have time now to answer the questions?

Contact Information

Name:

Position:

Telephone Number:

A. Involvement with the Aboriginal Courtwork Program

1. To begin, please describe your position, roles and responsibilities with respect to the Aboriginal Courtwork Program.

2. How long have you been involved in the Aboriginal Courtwork Program? __ years

B. Relevance of the Program

1. In your opinion, on a scale of 1 to 5, where 1 is no need at all, 3 is somewhat of a need, and 5 is major need, how much of a continuing need is there for the Aboriginal Courtwork Program?

  • 1. No Need at All
  • 2.
  • 3. Somewhat
  • 4.
  • 5. Major Need
  • N/A

1a. Why do you say that?

2. What do you see as the major needs of Aboriginal persons before the court?

3. To what extent have the services of Aboriginal Courtworkers been able to meet the needs of Aboriginal persons before the courts, on a scale of 1 to 5, where 1 is not at all, 3 is partially meet, and 5 is fully meet?

  • 1. Not at All
  • 2.
  • 3. Partially Meet
  • 4.
  • 5. Fully Meet
  • N/A

3a. Why do you say that?

4. Are there any gaps in the current services for Aboriginal persons before the court that you think could be filled by Courtworkers?

  • 1. Yes
  • 2. No
  • 3. Don’t know/No response

4a. (if yes) What are the gaps?

5. Is there a need for additional Aboriginal Courtwork Program services with respect to:

5a. Family justice matters?

  • 1. Yes
  • 2. No
  • 3. Don’t know/No response

Comments:

5b. Gladue information?

  • 1. Yes
  • 2. No
  • 3. Don’t know/No response

Comments:

5c. Public Legal Education and Information?

  • 1. Yes
  • 2. No
  • 3. Don’t know/No response

Comments:

5d. Specialized Courts?

  • 1. Yes
  • 2. No
  • 3. Don’t know/No response

Comments:

5e. (if yes) What new or additional services would you propose to address the current gaps?

6. The objectives of the Aboriginal Courtwork Program are to:

  • Assist Aboriginal people to understand their right to speak on their own behalf or to request legal counsel, and to better understand the nature of the charges against them and the philosophy and functioning of the criminal justice system;
  • Assist in enhancing the awareness and appreciation of the values, customs, languages and socio-economic conditions of Aboriginal people on the part of those involved in the administration of the criminal justice system; and
  • Respond to problems and special needs caused by communication barriers which exist between Aboriginal people and those who are involved in the administration of the criminal justice system.

Are these objectives of the Aboriginal Courtwork Program consistent with the priorities of the federal government?

  • 1. Yes
  • 2. Somewhat
  • 3. No
  • 4. Don’t know

6a. How are the objectives consistent or not consistent?

7. Are the objectives of the Aboriginal Courtwork Program consistent with the strategic outcomes of the Department of Justice?

  • 1. Yes
  • 2. Somewhat
  • 2. No
  • 3. Don’t know

7a. (if yes or somewhat) How are the objectives consistent?

7b. (if somewhat or no) How are they not consistent?

8. Is the Aboriginal Courtwork Program aligned with what you see as the roles and responsibilities of the federal government related to the justice system and Aboriginal people?

  • 1. Yes
  • 2. Somewhat
  • 3. No
  • 4. Don’t know

Please explain.

C. Performance of the Program

1. The overall objective of the Aboriginal Courtwork Program is to help Aboriginal people in contact with the criminal justice system to obtain fair, just, equitable and culturally sensitive treatment. In your opinion, on a scale of 1 to 5, where 1 is not at all successful, 3 is somewhat successful, and 5 is very successful, how successful do you believe the Program is in achieving this objective?

  • 1. Not at All
  • 2.
  • 3. Somewhat
  • 4.
  • 5. Very Successful
  • N/A

1a. (if 3 or more) In what ways or areas has the Aboriginal Courtwork Program been successful? Please provide examples.

1b. (if 3 or less) In what ways or areas has the Aboriginal Courtwork Program been less successful?

2. Another objective of the Aboriginal Courtwork Program is to serve as a bridge between criminal justice officials and Aboriginal people and communities, by providing a liaison function and facilitating communication and promoting understanding, thereby providing culturally sensitive treatment. In your opinion, on a scale of 1 to 5, where 1 is not at all successful, 3 is somewhat successful, and 5 is very successful, how successful do you believe the Program is in achieving this objective?

  • 1. Not at All
  • 2.
  • 3. Somewhat
  • 4.
  • 5. Very Successful
  • N/A

2a. How have the Aboriginal Courtworkers been successful in building linkages in the Aboriginal communities they serve? Please provide examples.

2b. In what respects have the Aboriginal Courtworkers been less successful at building linkages in the Aboriginal communities they serve?

3. What (other) significant impacts (either positive or negative) has the Aboriginal Courtwork Program generated for clients, the court(s), or the communities?

D. Relationship to Communities and Other Initiatives

1. In your opinion, on a scale of 1 to 5, where 1 is not at all, 3 is somewhat, and 5 is to a great extent, to what extent have the Aboriginal Courtworkers been successful in linking their clients to programs in the justice system (i.e., legal aid, anger management)?

  • 1. Not at All
  • 2.
  • 3. Somewhat
  • 4.
  • 5. Great Extent
  • N/A

2. How has the Program contributed to other federally funded community-based justice programs for Aboriginal people? Please provide examples.

2a. In what ways, if any, could the Aboriginal Courtwork Program contribute more to these programs?

3. Have you noticed a change in the level of interaction between the Aboriginal Courtwork Program and other justice programs providing services to Aboriginal people?

  • 1. Yes
  • 2. Somewhat
  • 3. No
  • 4. Don’t know

3a. How has it changed over the past five years?

4. What specific actions would you recommend be taken to improve the level of interaction or collaboration?

E. Aboriginal Courtworkers

1. Since you first became involved with the Aboriginal Courtwork Program, in your opinion, have the challenges faced by Aboriginal persons before the court changed?

  • 1. Yes
  • 2. Somewhat
  • 3. No
  • 4. Don’t know

1a. (if yes or somewhat) How have the challenges changed?

2. Has the role of the Courtworkers changed?

  • 1. Yes
  • 2. Somewhat
  • 3. No
  • 4. Don’t know

2a. (if yes or somewhat) In what way has their role changed?

2b. What factors contributed to these changes (e.g., changes in the use of technologies)?

2c. How have the changes affected the capacity of the Courtworkers to do their job?

3. What do you see as the strengths of the Aboriginal Courtwork Program? What is working well in the Program?

4. What do you see as the weaknesses of the Aboriginal Courtwork Program? What is not working so well in the Program?

5. What do you see as the major challenges or pressures (either internal or external) that are affecting the service delivery of the Aboriginal Courtwork Program?

6. What has been the impact of these challenges or pressures on the Aboriginal Courtwork Program?

7. What suggestions do you have to improve the Program with respect to the delivery of its services?

F. Design and Delivery of the Program

1. The objectives of the Aboriginal Courtwork Program include:

  • Assist Aboriginal people to understand their right to speak on their own behalf or to request legal counsel, and to better understand the nature of the charges against them and the philosophy and functioning of the criminal justice system;
  • Assist in enhancing the awareness and appreciation of the values, customs, languages and socio-economic conditions of Aboriginal people on the part of those involved in the administration of the criminal justice system; and
  • Respond to problems and special needs caused by communication barriers which exist between Aboriginal people and those who are involved in the administration of the criminal justice system.

Does the Aboriginal Courtwork Program have the resources it needs to achieve its objectives?

  • 1. Yes
  • 2. Somewhat
  • 3. No
  • 4. Don’t know

1a. Why do you say that?

2. On a scale of 1 to 5, where 1 is not at all efficient, 3 is somewhat efficient, and 5 is very efficient, how efficient would you say the design and delivery of the Courtworker services are in producing their intended outcomes?

  • 1. Not at All
  • 2.
  • 3. Somewhat
  • 4.
  • 5. Very Efficient
  • N/A

2a. In your opinion, what are some of the factors that contribute to the Program’s efficiency?

2b. What are some of the factors that constrain the efficiency of the Program?

2c. What changes, if any, would you recommend to improve the efficiency of the Program in delivering its services?

3. Are there pressures to expand the objectives of the Program to other areas?

  • 1. Yes
  • 2. Somewhat
  • 3. No
  • 4. Don’t know

3a. (If yes or somewhat) In what areas?

4. Given the range of services that Courtworkers are expected to provide:

4a. Is an appropriate level of resources allocated to the training of staff?

  • 1. Yes
  • 2. Somewhat
  • 3. No
  • 4. Don’t know

4b. Is an appropriate level of resources available to recruit and retain staff?

  • 1. Yes
  • 2. Somewhat
  • 3. No
  • 4. Don’t know

5. Is the Aboriginal Courtwork Program able to fully meet the demand of its Courtworker services?

  • 1. Yes
  • 2. Somewhat
  • 3. No
  • 4. Don’t know

5a. (if somewhat or no) In what ways is it not able to fully meet the demand? Why is that?

6. Have you been involved, as part of the Tripartite Working Group, in the process to determine national performance measurements/national data requirements?

  • 1. Yes
  • 2. Somewhat
  • 3. No
  • 4. Don’t know

6a. (if yes or somewhat) How have you been involved?

7. What are the major challenges associated with developing shared national data requirements and collecting data nationally?

8. On a scale of 1 to 5, where 1 is not at all, 3 is to some extent, and 5 is to a great extent, to what extent have the performance indicators been clearly and consistently reported upon by each jurisdiction?

  • 1. Not at All
  • 2.
  • 3. Somewhat
  • 4.
  • 5. Great Extent
  • N/A

8a. (if 4 or less) In what areas or respects have the results not been clearly and consistently reported?

9. What are the major challenges to collecting and reporting the information annually?

10. On a scale of 1 to 5, where 1 is not at all, 3 is somewhat, and 5 is to a great extent, to what extent has:

10a. The addition of a third co-chair improved communication and collaboration relationships among Tripartite Working Group members?

  • 1. Not at All
  • 2.
  • 3. Somewhat
  • 4.
  • 5. Great Extent
  • N/A

Please explain.

What are some examples of effective tripartite collaboration on program and policy issues?

What suggestions do you have for improving the level of tripartite collaboration?

10b. The Tripartite Working Group been successful in setting priorities and accomplishing activities as outlined in its work plan?

  • 1. Not at All
  • 2.
  • 3. Somewhat
  • 4.
  • 5. Great Extent
  • N/A

Please explain.

10c. The creation of the Federal, Provincial and Territorial Working Group improved communication and collaboration among federal, provincial and territorial partners?

  • 1. Not at All
  • 2.
  • 3. Somewhat
  • 4.
  • 5. Great Extent
  • N/A

Please explain.

11. On a scale of 1 to 5, where 1 is not at all, 3 is to some extent and 5 is to a great extent, to what extent has the four-year Aboriginal Courtwork Project Fund (the $40K fund) impacted the Program?

  • 1. Not at All
  • 2.
  • 3. Some Extent
  • 4.
  • 5. Great Extent
  • N/A

11a. (if 2 or less) Why is that?

11b. (if 3 or more) What kinds of impacts or changes did the Project Fund have on the Program?

11c. Do you have any suggestions regarding the Project Fund?

12. Finally, if you could make changes to improve the Aboriginal Courtwork Program, what would you suggest?

13. Do you have any final comments or suggestions regarding the Aboriginal Courtwork Program?

Thank You for Your Participation


Interview Guide for Federal Justice Officials

Good morning/afternoon/evening. My name is ______________________ and I am calling from Ference Weicker, a management consulting firm.

On behalf of the Department of Justice Canada, we are conducting an interview with federal justice officials to obtain feedback on your Involvement with the Aboriginal Courtwork Program.

We would appreciate the time you take to provide responses to the questions.

The results from the survey will provide important information that will be used to support the national evaluation and renewal of the Aboriginal Courtwork Program. Please note that the information we collect from you will be held confidential and will only be reported in summary format with the responses obtained from the other people whom we interview. The interview will take approximately 45 minutes.

Do you have time now to answer the questions?

Contact Information

Name:

Position:

Telephone Number:

A. Involvement with the Aboriginal Courtwork Program

1. To begin, please describe your position, roles and responsibilities with respect to the Aboriginal Courtwork Program.

2. How long have you been involved in the Aboriginal Courtwork Program? __ years

B. Relevance of the Program

1. In your opinion, on a scale of 1 to 5, where 1 is no need at all, 3 is somewhat of a need, and 5 is major need, how much of a continuing need is there for the Aboriginal Courtwork Program?

  • 1. No Need at All
  • 2.
  • 3. Somewhat
  • 4.
  • 5. Major Need
  • N/A

1a. Why do you say that?

2. The objectives of the Aboriginal Courtwork Program are to:

  • Assist Aboriginal people to understand their right to speak on their own behalf or to request legal counsel, and to better understand the nature of the charges against them and the philosophy and functioning of the criminal justice system;
  • Assist in enhancing the awareness and appreciation of the values, customs, languages and socio-economic conditions of Aboriginal people on the part of those involved in the administration of the criminal justice system; and
  • Respond to problems and special needs caused by communication barriers which exist between Aboriginal people and those who are involved in the administration of the criminal justice system.

Are these objectives of the Aboriginal Courtwork Program consistent with the priorities of the federal government?

  • 1. Yes
  • 2. Somewhat
  • 3. No
  • 4. Don’t know

2a. How are the objectives consistent or not consistent?

3. Are the objectives of the Aboriginal Courtwork Program consistent with the strategic outcomes of the Department of Justice?

  • 1. Yes
  • 2. Somewhat
  • 3. No
  • 4. Don’t know

3a. (if yes or somewhat) How are the objectives consistent?

3b. (if somewhat or no) How are they not consistent?

4. Is the Aboriginal Courtwork Program aligned with what you see as the roles and responsibilities of the federal government related to the justice system and Aboriginal people?

  • 1. Yes
  • 2. Somewhat
  • 3. No
  • 4. Don’t know

Please explain.

C. Performance of the Program

1. The overall objective of the Aboriginal Courtwork Program is to help Aboriginal people in contact with the criminal justice system to obtain fair, just, equitable, and culturally sensitive treatment. In your opinion, on a scale of 1 to 5, where 1 is not at all successful, 3 is somewhat successful, and 5 is very successful, how successful do you believe the Program is in achieving this objective?

  • 1. Not at All
  • 2.
  • 3. Somewhat
  • 4.
  • 5. Very Successful
  • N/A

1a. (if 3 or more) In what ways or areas has the Aboriginal Courtwork Program been successful? Please provide examples.

1b. (if 3 or less) In what ways or areas has the Aboriginal Courtwork Program been less successful?

2. Another objective of the Aboriginal Courtwork Program is to serve as a bridge between criminal justice officials and Aboriginal people and communities, by providing a liaison function and facilitating communication and promoting understanding, thereby providing culturally sensitive treatment. In your opinion, on a scale of 1 to 5, where 1 is not at all successful, 3 is somewhat successful, and 5 is very successful, how successful do you believe the Program is in achieving this objective?

  • 1. Not at All
  • 2.
  • 3. Somewhat
  • 4.
  • 5. Very Successful
  • N/A

2a. How have the Aboriginal Courtworkers been successful in building linkages in the Aboriginal communities they serve? Please provide examples.

2b. In what respects have the Aboriginal Courtworkers been less successful at building linkages in the Aboriginal communities they serve?

3. What (other) significant impacts (either positive or negative) has the Aboriginal Courtwork Program generated for clients, the court(s), or the communities?

D. Relationship to Communities and Other Initiatives

1. In your opinion, on a scale of 1 to 5, where 1 is not at all, 3 is somewhat, and 5 is to a great extent, to what extent have the Aboriginal Courtworkers been successful in linking their clients to programs in the justice system (i.e., legal aid, anger management)?

  • 1. Not at All
  • 2.
  • 3. Somewhat
  • 4.
  • 5. Great Extent
  • N/A

2. How has the Aboriginal Courtwork Program contributed to other federally funded community-based justice programs for Aboriginal people? Please provide examples.

2a. In what ways, if any, could the Aboriginal Courtwork Program contribute more to these programs?

3. Have you noticed a change in the level of interaction between the Aboriginal Courtwork Program and other justice programs providing services to Aboriginal people?

  • 1. Yes
  • 2. Somewhat
  • 3. No
  • 4. Don’t know

3a. How has it changed over the past five years?

4. What specific actions would you recommend be taken to improve the level of interaction or collaboration?

E. Aboriginal Courtworkers

1. Since you first became involved with the Aboriginal Courtwork Program, in your opinion, have the challenges faced by Aboriginal persons before the court changed?

  • 1. Yes
  • 2. Somewhat
  • 3. No
  • 4. Don’t know

1a. (if yes or somewhat) How have the challenges changed?

2. Has the role of the Courtworkers changed?

  • 1. Yes
  • 2. Somewhat
  • 3. No
  • 4. Don’t know

2a. (if yes or somewhat) In what way has their role changed?

2b. (if yes or somewhat) What factors contributed to these changes (e.g., changes in the use of technologies)?

2c. (if yes or somewhat) How have the changes affected the capacity of the Courtworkers to do their job?

3. What do you see as the strengths of the Aboriginal Courtwork Program? What is working well in the Program?

4. What do you see as the weaknesses of the Aboriginal Courtwork Program? What is not working so well in the Program?

5. What do you see as the major challenges or pressures (either internal or external) that are affecting the service delivery of the Aboriginal Courtwork Program?

6. What has been the impact of these challenges or pressures on the Aboriginal Courtwork Program?

7. What suggestions do you have to improve the Program with respect to the delivery of its services?

F. Design and Delivery of the Program

1. The objectives of the Aboriginal Courtwork Program include:

  • Assist Aboriginal people to understand their right to speak on their own behalf or to request legal counsel, and to better understand the nature of the charges against them and the philosophy and functioning of the criminal justice system;
  • Assist in enhancing the awareness and appreciation of the values, customs, languages and socio-economic conditions of Aboriginal people on the part of those involved in the administration of the criminal justice system; and
  • Respond to problems and special needs caused by communication barriers which exist between Aboriginal people and those who are involved in the administration of the criminal justice system.

Does the Aboriginal Courtwork Program have the resources it needs to achieve its objectives?

  • 1. Yes
  • 2. Somewhat
  • 3. No
  • 4. Don’t know

1a. Why do you say that?

2. On a scale of 1 to 5, where 1 is not at all efficient, 3 is somewhat efficient, and 5 is very efficient, how efficient would you say the design and delivery of the Courtworker services are in producing their intended outcomes?

  • 1. Not at All
  • 2.
  • 3. Somewhat
  • 4.
  • 5. Very Efficient
  • N/A

2a. In your opinion, what are some of the factors that contribute to the Aboriginal Courtwork Program’s efficiency?

2b. What are some of the factors that constrain the efficiency of the Aboriginal Courtwork Program?

2c. What changes, if any, would you recommend to improve the efficiency of the Aboriginal Courtwork Program in delivering its services?

3. Are there pressures to expand the objectives of the Program to other areas?

  • 1. Yes
  • 2. Somewhat
  • 3. No
  • 4. Don’t know

3a. (If yes or somewhat) In what areas?

4. Given the range of services that Courtworkers are expected to provide:

4a. Is an appropriate level of resources allocated to the training of staff?

  • 1. Yes
  • 2. Somewhat
  • 3. No
  • 4. Don’t know
  • Comments

4b. Is an appropriate level of resources available to recruit and retain staff?

  • 1. Yes
  • 2. Somewhat
  • 3. No
  • 4. Don’t know
  • Comments

5. Is the Aboriginal Courtwork Program able to fully meet the demand of its coutworker services?

  • 1. Yes
  • 2. Somewhat
  • 3. No
  • 4. Don’t know

5a. (if somewhat or no) In what ways is it not able to fully meet the demand? Why is that?

6. Finally, if you could make changes to improve the Aboriginal Courtwork Program, what would you suggest?

7. Do you have any final comments or suggestions regarding the Aboriginal Courtwork Program

Thank You for Your Participation


Interview Guide for Other Stakeholders

Good morning/afternoon/evening. My name is ______________________ and I am calling from Ference Weicker, a management consulting firm.

On behalf of the Department of Justice Canada, we are conducting an interview with stakeholders to obtain feedback on your Involvement with the Aboriginal Courtwork Program. We would appreciate the time you take to provide responses to the questions.

The results from the survey will provide important information that will be used to support the national evaluation and renewal of the Aboriginal Courtwork Program. Please note that the information we collect from you will be held confidential and will only be reported in summary format with the responses obtained from the other people whom we interview. The interview will take approximately 30 minutes.

Do you have time now to answer the questions?

Contact Information

Name:

Position:

Telephone Number:

A. Involvement with the Aboriginal Courtwork Program

1. In what context have you had contact with the Aboriginal Courtwork Program?

2. How long have you been aware of the Aboriginal Courtwork Program? __ years

B. Relevance of the Program

1. In your opinion, on a scale of 1 to 5, where 1 is no need at all, 3 is somewhat of a need, and 5 is major need, how much of a continuing need is there for the Aboriginal Courtwork Program?

  • 1. No Need at All
  • 2.
  • 3. Somewhat
  • 4.
  • 5. Major Need
  • N/A

1a. Why do you say that?

C. Performance of the Program

1. One objective of the Aboriginal Courtwork Program is to serve as a bridge between criminal justice officials and Aboriginal people and communities, by providing a liaison function and facilitating communication and promoting understanding, thereby providing culturally sensitive treatment. In your opinion, on a scale of 1 to 5, where 1 is not at all successful, 3 is somewhat successful, and 5 is very successful, how successful do you believe the Program is in achieving this objective?

  • 1. Not at All
  • 2.
  • 3. Somewhat
  • 4.
  • 5. Very Successful
  • N/A

1a. How have the Aboriginal Courtworkers been successful in building linkages in the Aboriginal communities they serve? Please provide examples.

1b. In what respects have the Aboriginal Courtworkers been less successful at building linkages in the Aboriginal communities they serve?

2. What (other) significant impacts (either positive or negative) has the Aboriginal Courtwork Program generated for clients, the court(s), or the communities?

D. Relationship to Communities and Other Initiatives

1. Does the Aboriginal Courtwork Program overlap or duplicate other programs, policies, or initiatives delivered by other stakeholders?

  • 1. Yes
  • 2. Somewhat
  • 3. No
  • 4. Don’t know

1a. (if yes or somewhat) In what ways does the Aboriginal Courtwork Program overlap or duplicate these other programs, policies, or initiatives?

2. In your opinion, on a scale of 1 to 5, where 1 is not at all, 3 is somewhat, and 5 is to a great extent, to what extent have the Aboriginal Courtworkers been successful in linking their clients to programs in the justice system (i.e., legal aid, anger management)?

  • 1. Not at All
  • 2.
  • 3. Somewhat
  • 4.
  • 5. Great Extent
  • N/A

3. How has the Aboriginal Courtwork Program contributed to other federally funded community-based justice programs for Aboriginal people? Please provide examples.

3a. In what ways, if any, could the Aboriginal Courtwork Program contribute more to these programs?

4. Have you noticed a change in the level of interaction between the Aboriginal Courtwork Program and other justice programs providing services to Aboriginal people?

  • 1. Yes
  • 2. Somewhat
  • 3. No
  • 4. Don’t know

4a. How has it changed over the past five years?

5. What specific actions would you recommend be taken to improve the level of interaction or collaboration?

E. Aboriginal Courtworkers

1. What do you see as the strengths of the Aboriginal Courtwork Program? What is working well in the Program?

2. What do you see as the weaknesses of the Aboriginal Courtwork Program? What is not working so well in the Program?

3. What do you see as the major challenges or pressures (either internal or external) that are affecting the service delivery of the Aboriginal Courtwork Program?

4. What has been the impact of these challenges or pressures on the Aboriginal Courtwork Program?

5. What suggestions do you have to improve the Aboriginal Courtwork Program with respect to the delivery of its services?

6. Finally, if you could make changes to improve the Aboriginal Courtwork Program, what would you suggest?

7. Do you have any final comments or suggestions regarding the Aboriginal Courtwork Program?

Thank You for Your Participation


Interview Guide for Provincial and Territorial Partners in the Tripartite Working Group

Good morning/afternoon/evening. My name is ______________________ and I am calling from Ference Weicker, a management consulting firm.

On behalf of the Department of Justice Canada, we are conducting an interview with provincial and territorial partners in the Tripartite Working Group to obtain feedback on your Involvement with the Aboriginal Courtwork Program. We would appreciate the time you take to provide responses to the questions.

The results from the survey will provide important information that will be used to support the national evaluation and renewal of the Aboriginal Courtwork Program. Please note that the information we collect from you will be held confidential and will only be reported in summary format with the responses obtained from the other people whom we interview. The interview will take approximately 45 minutes.

Do you have time now to answer the questions?

Contact Information

Name:

Position:

Telephone Number:

A. Involvement with the Aboriginal Courtwork Program

1. To begin, please describe your position, roles and responsibilities with respect to the Aboriginal Courtwork Program.

2. How long have you been involved in the Aboriginal Courtwork Program? __ years

B. Relevance of the Program

1. In your opinion, on a scale of 1 to 5, where 1 is no need at all, 3 is somewhat of a need, and 5 is major need, how much of a continuing need is there for the Aboriginal Courtwork Program?

  • 1. No Need at All
  • 2.
  • 3. Somewhat
  • 4.
  • 5. Major Need
  • N/A

1a. Why do you say that?

2. What do you see as the major needs of Aboriginal persons before the court?

3. To what extent have the services of Aboriginal Courtworkers been able to meet the needs of Aboriginal persons before the courts, on a scale of 1 to 5, where 1 is not at all, 3 is partially meet, and 5 is fully meet?

  • 1. Not at All
  • 2.
  • 3. Partially Meet
  • 4.
  • 5. Fully Meet
  • N/A

3a. Why do you say that?

4. Are there any gaps in the current services for Aboriginal persons before the court that you think could be filled by Courtworkers?

  • 1. Yes
  • 2. No
  • 3. Don’t know/No response

4a. (if yes) What are the gaps?

5. Is there a need for additional Courtworker services with respect to:

5a. Family justice matters?

  • 1. Yes
  • 2. No
  • 3. Don’t know/No response

Comments:

5b. Gladue information?

  • 1. Yes
  • 2. No
  • 3. Don’t know/No response

Comments:

5c. Public Legal Education and Information?

  • 1. Yes
  • 2. No
  • 3. Don’t know/No response

Comments:

5d. Specialized Courts?

  • 1. Yes
  • 2. No
  • 3. Don’t know/No response

Comments:

5e (if yes) What new or additional services would you propose to address the current gaps?

6. Is the Aboriginal Courtwork Program aligned with what you see as the roles and responsibilities of the federal government related to the justice system and Aboriginal people

  • 1. Yes
  • 2. Somewhat
  • 3. No
  • 4. Don’t know

Please explain.

C. Performance of the Program

1. The overall objective of the Aboriginal Courtwork Program is to help Aboriginal people in contact with the criminal justice system to obtain fair, just, equitable, and culturally sensitive treatment. In your opinion, on a scale of 1 to 5, where 1 is not at all successful, 3 is somewhat successful, and 5 is very successful, how successful do you believe the Program is in achieving this objective?

  • 1. Not at All
  • 2.
  • 3. Somewhat
  • 4.
  • 5. Very Successful
  • N/A

1a. (if 3 or more) In what ways or areas has the Aboriginal Courtwork Program been successful? Please provide examples.

1b. (if 3 or less) In what ways or areas has the Aboriginal Courtwork Program been less successful?

2. Another objective of the Aboriginal Courtwork Program is to serve as a bridge between criminal justice officials and Aboriginal people and communities, by providing a liaison function and facilitating communication and promoting understanding, thereby providing culturally sensitive treatment. In your opinion, on a scale of 1 to 5, where 1 is not at all successful, 3 is somewhat successful, and 5 is very successful, how successful do you believe the Program is in achieving this objective?

  • 1. Not at All
  • 2.
  • 3. Somewhat
  • 4.
  • 5. Very Successful
  • N/A

2a. How have the Aboriginal Courtworkers been successful in building linkages in the Aboriginal communities they serve? Please provide examples.

2b. In what respects have the Aboriginal Courtworkers been less successful at building linkages in the Aboriginal communities they serve?

3. What (other) significant impacts (either positive or negative) has the Aboriginal Courtwork Program generated for clients, the court(s), or the communities?

D. Relationship to Communities and Other Initiatives

1. Does the Aboriginal Courtwork Program overlap or duplicate other programs, policies, or initiatives delivered by other stakeholders?

  • 1. Yes
  • 2. Somewhat
  • 3. No
  • 4. Don’t know

1a. (if yes or somewhat) In what ways does the Aboriginal Courtwork Program overlap or duplicate these other programs, policies, or initiatives?

2. In your opinion, on a scale of 1 to 5, where 1 is not at all, 3 is somewhat, and 5 is to a great extent, to what extent have the Aboriginal Courtworkers been successful in linking their clients to programs in the justice system (i.e., legal aid, anger management)?

  • 1. Not at All
  • 2.
  • 3. Somewhat
  • 4.
  • 5. Great Extent
  • N/A

3. How has the Aboriginal Courtwork Program contributed to other federally funded community-based justice programs for Aboriginal people? Please provide examples.

3a. In what ways, if any, could the Aboriginal Courtwork Program contribute more to these programs?

4. Have you noticed a change in the level of interaction between the Aboriginal Courtwork Program and other justice programs providing services to Aboriginal people?

  • 1. Yes
  • 2. Somewhat
  • 3. No
  • 4. Don’t know

4a. (if yes or somewhat) How has it changed over the past five years?

5. What specific actions would you recommend be taken to improve the level of interaction or collaboration?

E. Aboriginal Courtworkers

1. Since you first became involved with the Aboriginal Courtwork Program, in your opinion, have the challenges faced by Aboriginal persons before the court changed?

  • 1. Yes
  • 2. Somewhat
  • 3. No
  • 4. Don’t know

1b. (if yes or somewhat) How have the challenges changed?

2. Has the role of the Courtworkers changed?

  • 1. Yes
  • 2. Somewhat
  • 3. No
  • 4. Don’t know

2a. (if yes or somewhat) In what way has their role changed?

2b. What factors contributed to these changes (e.g., changes in the use of technologies)?

2c. (if yes or somewhat) How have the changes affected the capacity of the Courtworkers to do their job?

3. What do you see as the strengths of the Aboriginal Courtwork Program? What is working well in the Program?

4. What do you see as the weaknesses of the Aboriginal Courtwork Program? What is not working so well in the Program?

5. What do you see as the major challenges or pressures (either internal or external) that are affecting the service delivery of the Aboriginal Courtwork Program?

6. What has been the impact of these challenges or pressures on the Aboriginal Courtwork Program?

7. What suggestions do you have to improve the Aboriginal Courtwork Program with respect to the delivery of its services?

F. Design and Delivery of the Program

1. The objectives of the Aboriginal Courtwork Program include:

  • Assist Aboriginal people to understand their right to speak on their own behalf or to request legal counsel, and to better understand the nature of the charges against them and the philosophy and functioning of the criminal justice system;
  • Assist in enhancing the awareness and appreciation of the values, customs, languages and socio-economic conditions of Aboriginal people on the part of those involved in the administration of the criminal justice system; and
  • Respond to problems and special needs caused by communication barriers which exist between Aboriginal people and those who are involved in the administration of the criminal justice system.

Does the Aboriginal Courtwork Program have the resources it needs to achieve its objectives?

  • 1. Yes
  • 2. Somewhat
  • 3. No
  • 4. Don’t know

1a. Why do you say that?

2. In your jurisdiction, on a scale of 1 to 5, where 1 is not at all efficient, 3 is somewhat efficient, and 5 is very efficient, how efficient would you say the design and delivery of the Aboriginal Courtwork Program services are in producing their intended outcomes?

  • 1. Not at All
  • 2.
  • 3. Somewhat
  • 4.
  • 5. Very Efficient
  • N/A

2a. In your opinion, what are some of the factors that contribute to the Aboriginal Courtwork Program’s efficiency?

2b. What are some of the factors that constrain the efficiency of the Aboriginal Courtwork Program?

2c. What changes, if any, would you recommend to improve the efficiency of the Aboriginal Courtwork Program in delivering its services?

3. Are there pressures to expand the objectives of the Program to other areas?

  • 1. Yes
  • 2. Somewhat
  • 3. No
  • 4. Don’t know

3a. (If yes or somewhat) In what areas?

4. Given the range of services that Courtworkers are expected to provide:

4a. Is an appropriate level of resources allocated to the training of staff?

  • 1. Yes
  • 2. Somewhat
  • 3. No
  • 4. Don’t know
  • Comments

4b. Is an appropriate level of resources available to recruit and retain staff?

  • 1. Yes
  • 2. Somewhat
  • 3. No
  • 4. Don’t know
  • Comments

5. Is the Aboriginal Courtwork Program able to fully meet the demand of its Courtworker services in your jurisdiction?

  • 1. Yes
  • 2. Somewhat
  • 3. No
  • 4. Don’t know

5a. (if somewhat or no) In what ways is it not able to fully meet the demand? Why is that?

6. Do all of the court points in your jurisdiction have access to Courtworker services?

  • 1. Yes
  • 2. Somewhat
  • 3. No
  • 4. Don’t know

Please explain.

7. Have you been involved, as part of the Tripartite Working Group, in the process to determine national performance measurements/national data requirements?

  • 1. Yes
  • 2. Somewhat
  • 3. No
  • 4. Don’t know

7a. (if yes or somewhat) How have you been involved?

8. What are the major challenges associated with developing shared national data requirements and collecting data nationally?

9. Has your jurisdiction submitted the national performance reporting information annually?

  • 1. Yes
  • 2. Somewhat
  • 3. No
  • 4. Don’t know

10. What are the major challenges to collecting and reporting the information annually?

11. On a scale of 1 to 5, where 1 is not at all, 3 is somewhat, and 5 is to a great extent, to what extent has:

11a. The addition of a third co-chair improved communication and collaboration relationships among Tripartite Working Group members?

  • 1. Not at All
  • 2.
  • 3. Some Extent
  • 4.
  • 5. Great Extent
  • N/A

Please explain.

What are some examples of effective tripartite collaboration on program and policy issues?

What suggestions do you have for improving the level of tripartite collaboration?

11b. The Tripartite Working Group been successful in setting priorities and accomplishing activities as outlined in its work plan?

  • 1. Not at All
  • 2.
  • 3. Somewhat
  • 4.
  • 5. Great Extent
  • N/A

Please explain.

11c. The creation of the Federal, Provincial and Territorial Working Group improved communication and collaboration among federal, provincial and territorial partners?

  • 1. Not at All
  • 2.
  • 3. Somewhat
  • 4.
  • 5. Great Extent
  • N/A

Please explain.

12. On a scale of 1 to 5, where 1 is not at all, 3 is to some extent and 5 is to a great extent, to what extent has the Aboriginal Courtwork Program four-year Project Fund (the $40K fund) impacted the Program?

  • 1. Not at All
  • 2.
  • 3. Some Extent
  • 4.
  • 5. Great Extent
  • N/A

12a. (if 2 or less) Why is that?

12b. (if 3 or more) What kinds of impacts or changes did the Project Fund have on the Program?

12c. Do you have any suggestions regarding the Project Fund?

13. Finally, if you could make changes to improve the Aboriginal Courtwork Program, what would you suggest?

14. Do you have any final comments or suggestions regarding the Aboriginal Courtwork Program?

Thank You for Your Participation

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