Post-Separation Visitation Disputes: Differential Interventions

BACKGROUND PAPER

(2001-FCY-6)

SATISFACTION WITH SERVICE AS REPORTED BY PARENTS

Both mothers and fathers rated the overall quality of the service as good (84 percent of the time, irrespective of intervention). Significantly, however, both parents reported 46 percent of the time that their communication with each other about their child had not improved.

Parents Comments About Each Intervention

Mothers made the following comments with respect to the focussed intervention:

Mothers made the following comments with respect to the traditional intervention:

Fathers made the following comments with respect to the focussed intervention:

Fathers made the following comments with respect to the traditional intervention:

Table 3: Parents' rating of satisfaction with the overall process

Mothers (N=47) Fathers (N=33)
Satisfaction M SD M SD
Social workers attitude 3.47 1.40 3.76 1.35
Concerns were listened to 3.70 1.25 3.91 1.16
Thoroughness of evaluation 3.58 1.32 3.65 1.25
Length of time 3.51 1.29 3.36 1.14
Final outcome 3.36 1.35 3.40 1.22

Table 3 illustrates that both mothers, X=3.52 (SD=.13), and fathers, X=3.61 (SD=.23), were equally satisfied with the overall process of the evaluation, irrespective of intervention. The satisfaction scale ranged from 1-5 (very unsatisfied to very satisfied).

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