Evaluation of the B.C. Family Maintenance Enforcement Program's Pilot Outreach Project

2004-FCY-4E

Table 3 FMEP Pilot Outreach Project: Evaluation Framework

Project Objectives Evaluation Objectives Questions Measurement Indicators Methodologies
1.0 To implement a Pilot Outreach Project that meets the needs of recipients and payors enrolled in the FMEP who are referred by the FMEP, FJCs and the Family Maintenance Program. 1.1 To determine whether the Pilot Outreach Project has been effectively implemented. 1.1.1 Are there clear objectives and plans, which define the scope and purpose of the project? · Project objectives and planning documents in place. Review of planning documents, Charter, minutes of meetings
1.1.2 Have all components of the outreach project been implemented? · Components are defined and implemented. Key respondent interviews: FMEP, MHR and FJCs
1.1.3 Has the staff position been clearly defined and appropriate criteria been used for selection? · Job description in place. · Document review
1.1.4 Has training been defined and is it perceived as appropriate? · Training is defined and has been implemented. · Document review, key respondent interviews
1.1.5 Are client referral and follow-up forms in place that provide comprehensive information on client type and use? · Referral forms collect comprehensive client data. · Document review
1.1.6 Is criteria for referral from the FJCs and from Enforcement staff identified and consistently followed?

· Referral criteria documented.

· Referrals reflect consistent approach (i.e. to arrears and default).

· Document review

· Key respondent interviews (FMEP)

· FJC survey

1.1.7 Is scheduling and co-ordination between the FMEP and the FJCs appropriate, efficient and well maintained? · Scheduling exists, is understood and is viewed as appropriate.

· Key respondent interviews

· FJC Survey


Table 3 FMEP Pilot Outreach Project: Evaluation Framework (cont’d)

Project Objectives Evaluation Objectives Questions Measurement Indicators Methodologies

2.0 To collect specific payor information (through Payment Conferences) that will:

  • ·  Assist in the development of a Voluntary Payment Arrangement (VPA) (and in the collection of arrears) or
  • ·  Establish the payor's need to vary the maintenance order.

2.1 To determine whether payor information is collected that could establish a payor's ability to pay or assist in the development of a VPA. Payment/asset information could consist of the following:

  • · Location information
  • · Employment information (particularly related to self-employment)
  • · Asset information (property, bank accounts, RRSP account, other assets)

Specific financial information could consist of the following:

  • · Tax returns
  • · Payment stubs
  • · Copy of other earnings (Employment Insurance, pension, disability, Workers' Compensation.)
  • · Property assessment notice
  • · Credit card statement
2.1.1 What client or asset information is collected through Payment Conferences that is relevant to the development of a VPA or the collection of arrears? (see list 2.1)
  • · Client provides (new) payment and employment information.
  • · Information is transferred into the running record.
  • · Information appears to be new to FMEP records.

Information is used to:

  • · Establish a payor's need to vary the maintenance order.
  • · Develop the terms of the VPA.

· Payment Conference Outcome Assessment

3.0 To collect information about the personal and institutional barriers to payment and supports to payment that may assist the FMEP in the collection of arrears (applies to Payment Conferences & Client Meetings).

Table 3 FMEP Pilot Outreach Project: Evaluation Framework (cont’d)

Project Objectives Evaluation Objectives Questions Measurement Indicators Methodologies
4.0 To distribute informational materials and provide education to payors and recipients about the FMEP program and maintenance rights and responsibilities. 4.1 To determine whether education and information on the MEP and payor/recipient rights and responsibilities is provided. 4.1.1 What information is provided to clients?
4.2 To determine whether clients' needs for information are being met.
5.0 To provide a helpful client-oriented, personal and professional service to clients referred by FJCs, FMEP and FMP staff. 5.1 To determine whether the service is perceived by clients to be helpful, client-oriented, personal and accessible. 5.1.1 Do clients perceive the service as helpful, client-oriented, personal and accessible? · Clients perceive service as being client-oriented, helpful, personal and accessible.

Table 3 FMEP Pilot Outreach Project: Evaluation Framework (cont’d)

Project Objectives Evaluation Objectives Questions Measurement Indicators Methodologies

6.0 To achieve one or more of the following outcomes through the mechanism of Payment Conferences:

7.0 To increase awareness and knowledge of the role of the FMEP and basic maintenance / enforcement program policies and procedures among key partners in the family justice system. 7.1 To determine whether the Pilot Outreach Project has led to an increased awareness of FMEP policies and processes by those in the family justice system. · Family Justice Center staff, Family Maintenance Program staff and others in the family justice system have increased understanding of FMEP program policies and processes.

Table 3 FMEP Pilot Outreach Project: Evaluation Framework (cont’d)

Project Objectives Evaluation Objectives Questions Measurement Indicators Methodologies
8.0 To increase the comprehensiveness of services provided by the Family Justice Centers. 8.1 Does the direct access to FMEP information by clients increase the comprehensiveness of services offered by the Family Justice Centres and enhance the integration of services? · The FMEP provides specialized services that are perceived as directly relevant to Family Justice Centre clients but are not provided by Family Justice Counsellors.
9.0 To provide an employment skills development opportunity for FMEP staff. 9.1 Is involvement with the Pilot Outreach Project seen as a developmental opportunity for staff? 9.1.1 Do Project Outreach staff feel that project involvement has increased their skill levels and job satisfaction? · FMEP staff perceive skill levels and job satisfaction to have increased. · Key respondent interviews (FMEP)
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